Help & support

Keep the price axis, symbol, timeframe and candles visible. Avoid blur, glare and overlapping menus. Confirm any detected labels before analyzing; if the image is unreadable, upload a clearer version rather than trusting an uncertain interpretation.

Free accounts receive one successful chart analysis per UTC day, resetting at 00:00 UTC. The allowance applies across the account, not separately to each device. Clearing saved history does not reset usage. Complimentary beta Pro is no longer offered.

Sign in to the same XaiChart account and original Apple or Google Play store account, then use Restore purchases in the mobile app. For a web subscription, use Manage access to open the Stripe billing controls. Restore does not create a new purchase; contact support if access remains unresolved instead of buying a second subscription.

Cancel with the provider used to purchase: Stripe billing portal for web, Google Play subscriptions for Android, or Apple subscriptions for iOS. Deleting the app or your XaiChart account is not a store subscription cancellation. Review the provider's renewal date and cancellation confirmation.

1m means one-minute candles and 5m means five-minute candles, not monthly charts. History depth depends on the interval and provider coverage. Panning cannot reveal candles that have not been loaded. Compare the same timeframe, data source, trading session and timestamp when checking another chart.

No. A saved analysis describes its captured evidence. Check the chart's candle timestamp and freshness status before a new analysis. Markets can be closed, provider updates can be delayed, and a recent fetch is not proof that the underlying candles are current.

The app-owned market chart uses Twelve Data candles and XaiChart indicators. TradingView provides separate attributed display widgets for news and calendars. Returned economic events come from Forex Factory. Headlines prefer official central-bank feeds, with GDELT as a labeled fallback. Verified-source X posts appear when available; unscored posts are not neutral sentiment measurements.

XaiChart uses its own indicator calculations, not the original LuxAlgo or DojiEmoji scripts. The cyan 36 and purple 16 profiles use different pivot windows. Feed, session, timezone, bar history and confirmation rules can all change the result. Exact TradingView or broker-chart parity is not promised.

No. They describe the model's interpretation of visible evidence, not statistically calibrated win probabilities or promised returns. Compare the conditions and invalidation levels of each scenario. Educational analysis is not financial advice.

Price and news notification delivery is not currently available. Do not rely on XaiChart to notify you about a level or time-sensitive event.

Open Settings to manage history saving, export account data, clear saved analyses or request account deletion. Turning history saving off affects future results, not existing ones. Chart screenshots are processed in memory and are not retained by XaiChart after analysis; structured results can be saved when history is enabled.